Take the time to ensure you are hiring the right team members and properly training them on why providing exceptional service is eternally important. Your hotel may very well depend on it!
UNWTO partners with Telefónica to promote tourism sector digitalization
Telefónica and the World Tourism Organization (UNWTO) have announced an agreement to collaborate in the development and implementation of digital entrepreneurship and training initiatives that allow the tourism sector to increase its competitiveness and strengthen its long-term sustainability.
Gap analysis – initiating an effective training strategy
Unfortunately, investments made towards training and development of human resources are poorly measured and tend to skew disproportionately in favour of operations delivery, resulting in a zero-sum-game.
The top 5 hotel guest complaints and how staff can respond
While you can’t prepare for every possible complaint, it is possible for a prepared hotelier to train their staff on how to respond to the most common complaints.
Solving staffing issues through ongoing training
In its more laissez-faire and incremental approach, the enhanced accessibility of microlearning environments allows hotels to stay more agile by shortening the development cycle of new training programs or updates while also keeping costs at a minimum.
Hotel Icon Wins Recognition for ‘We Love to Care’ Training Programme — Received Three Prestigious Awards in Training and Development by HKMA
Silver Award for Excellence in Skills Training, Outstanding New Trainer Award, Best Presentation Award
Are your supervisors focused on the right customers?
The challenge for many first-time supervisors or managers is that they have to focus so much on their development once they get a title while simultaneously managing their operation that they are unable and unprepared to focus on the success of their team.
Tackling the Skills Crisis in Thai Hospitality Industry
APBA Seminar and Workshop – July 12, 2018
8 ways online learning benefits organizations and individuals
Don’t have time for training? Here are 8 ways online learning will assist you to deliver the necessary training to improve product and service delivery, reduce costs and increase customer satisfaction.
Big issues in hospitality: leadership, culture and recruitment
There is a genuine opportunity for change if hoteliers understand the need and to start to think differently about their customers and their teams.
