Millennials are a dominating a growing travel segment that looks for hotels that offer quick services. Here are technologies that allow hotels to deliver what they expect.
The initiatives are designed to reinforce how the group’s digital capabilities add value beyond the booking opportunity to stay connected with guests and develop more meaningful relationships with them.
Ongoing functionality enhancements to the new responsive site have driven the economy chain’s conversion rates up 19% on desktop and 21% on mobile.
Maximising Technology to Communicate was the latest topic for discussion in The Blue Mountains International Hotel Management School’s Leadership Series.
SilverNeedle Select, the new loyalty programme from SilverNeedle offers the core features of the standard loyalty programme, however it is the customer centric rewards driven by technology and operational integration that set it apart.
Hotels that make good use of the key technology trends can expect to see technology become a point of competitive differentiation, and those that don’t will find themselves increasingly alienated from their customers and lacking the efficiency that a well-oiled modern business should be aiming for.
The unveiling of robot staff in hotels in Japan proves the hotel industry is getting ready for technological change.
Recognizing the power of highly targeted data to help hoteliers make better business decisions, the partnership will focus on incorporating TravelClick’s Demand360 into IDeaS RMS.