Business is built on trust inculcated in the customer for the products the businesses sell. The success factor of any business depends on the brand value that the business promises to deliver to the guest. This value is always defined from the perspective of the guest.
2017 travel trends and industry opportunities
The pace of innovation across every industry and every company is astounding today, from natural language processing and data sciences to artificial intelligence and virtual reality. How exactly these mega trends are going to affect our industry, and hoteliers specifically, remains to be seen, but we do know that tomorrow will look very different from today.
7 travel trends for 2017: data science, China, buses and more
Eyefortravel brings global execs to predict the biggest trends for 2017
2016 in Review: Technology, Security and Sustainability
View the best and most informative eHotelier articles from the year of 2016 on Technology, Security and Sustainability
The scoop on next-generation Property Management Systems
To the extent that it enables multiple guest-facing activities while capturing and storing guest profile data every step of the way, a next-generation property management system (PMS) can play a critical role in enhancing the guest experience.
Long live the fax
In some crucial cases, hotels’ reluctance to adopt new technologies works to their advantage.
GPB Capital expands IT services portfolio with investment in WiFi market leader Deep Blue Communications
As a certified partner for such companies as Wyndham Worldwide, Marriott International, Hyatt Hotels, Cedar Fair, Merlin Entertainments, Planet Fitness, and many more, Deep Blue currently supports over 1,500 WiFi locations.
Context is key for mobile travellers
A user searching for a specific type of product or arriving at a certain location “gives rise to the need for different communication services” and allows tourism businesses to “engage with their potential customers” according to a PolyU study.
Sabre empowers travel agents with virtual payment technology for air bookings
With improved security and robust integration to the Sabre Red agency platform, travel consultants access the newest standard form of payment in the industry
Winning tech start-ups to be fostered by Marriott TestBED accelerator programme announced
The two winning start-ups are Dazzle, an in-room voice activated personal assistant that uses a hybrid of Artificial Intelligence and human brain to answer guest queries and services, and Jambo, a location-based mobile platform that enables business professionals to connect and network.
