To the extent that it enables multiple guest-facing activities while capturing and storing guest profile data every step of the way, a next-generation property management system (PMS) can play a critical role in enhancing the guest experience.
Long live the fax
In some crucial cases, hotels’ reluctance to adopt new technologies works to their advantage.
GPB Capital expands IT services portfolio with investment in WiFi market leader Deep Blue Communications
As a certified partner for such companies as Wyndham Worldwide, Marriott International, Hyatt Hotels, Cedar Fair, Merlin Entertainments, Planet Fitness, and many more, Deep Blue currently supports over 1,500 WiFi locations.
Context is key for mobile travellers
A user searching for a specific type of product or arriving at a certain location “gives rise to the need for different communication services” and allows tourism businesses to “engage with their potential customers” according to a PolyU study.
Sabre empowers travel agents with virtual payment technology for air bookings
With improved security and robust integration to the Sabre Red agency platform, travel consultants access the newest standard form of payment in the industry
Winning tech start-ups to be fostered by Marriott TestBED accelerator programme announced
The two winning start-ups are Dazzle, an in-room voice activated personal assistant that uses a hybrid of Artificial Intelligence and human brain to answer guest queries and services, and Jambo, a location-based mobile platform that enables business professionals to connect and network.
Automating for success: Next-generation hotel property management systems
The scope of the platform capabilities has expanded beyond core functions like guest registration, room inventory maintenance, financial accounting and housekeeping assignment to encompassing virtually all aspects of hotel operations.
How robots are storming the travel industry
Even though AI is still in its infancy in the hotel sector, it’s potential to give guests an enhanced experience driven by forward-thinking service is broad. Let’s look at the six major effects smart technology could have on the travel industry.
Two Pestana CR7 hotels in Portugal implement ASSA ABLOY Hospitality Mobile Access
The lifestyle hotel brand matches contemporary design with the latest in guestroom and access technologies
Hotel payments await technological liberation from the fax machine
While there’s no question the digital payments revolution has begun, it still has a long way to go, particularly in the hospitality industry.
