As the tech world is changing at an ever-rapid pace, hoteliers must stay up to speed in order to differentiate their properties and continue to make an impression with guests.
How to build an emotional bond with demanding hotel guests
Personalization drives positivity. The little, unexpected things boost the overall experience and add unique elements that help build a strong relationship with guests.
Top tips to maximise ROI without compromising on the customer experience
Business will always be about the bottom line, but if personalised, functional service that gets the job done according to customer expectations and preferences come first, the rest should ultimately follow.
Are hoteliers ready for the “smart” hotel room?
There’s a race on internationally among big hotel groups to unveil hotels that feature rooms equipped with the Internet of Things (IoT) devices that can carry out a variety of tasks for guests.
How technology will be used to engage guests in the future
The future is all about personalization and engagement; it is about bridging the gaps between apps, customers, hotels and restaurants.
Hotel Facilities Management Expo and Hotel & Spa Tech Live
HFM Expo running alongside HSTL this September in London
How digital assistants will impact on hotels: a new era of search
Leveraging voice-activated search is going to demand a major content and SEO strategy shift from all hotels in the future. A hotel’s marketing goal with digital assistants is to cast a smaller net to reach a more direct audience.
HIP 2019 presents its new campaign to promote a digital Horeca
Next February 2019, the leading innovation fair for the HORECA sector will celebrate its third edition in Madrid with an important increase in its exhibition area
