When talking about technology in hospitality, we can identify two approaches: all of nothing. There are hotels that are scared of the word automation and have satanised technology by thinking it removes the essence of hospitality.
Web-based guest apps for enhanced hotel branding and guest loyalty
Let’s explore how modern hoteliers can use digital tools to sustain their competitiveness and provide exceptional experiences to their guests.
Framing hotel operations with the peak-end rule
Here’s why you should focus on two aspects of the hotel journey in particular and seek out ways to elevate them for lasting results.
Double Tree by Hilton embraces tech to help disabled customers
The DoubleTree by Hilton Edinburgh City is one of the latest businesses to subscribe to ‘Welcome’ by Neatebox. The innovative platform, which was developed by former guide dog mobility instructor Gavin Neate, allows users to notify venues ahead of their arrival and request additional support if needed.
The hotel experience gets high-tech
Hotels have long promised guests they won’t have to lift a finger. Now some are reaching to technology for those light-touch – and even no touch – experiences to keep guests coming back.
Suncadia implements Solution Suite from Agilysys to streamline food and beverage operations
Suncadia implements Solution Suite from Agilysys to streamline food and beverage operations
