Staff Hub is a collaborative application that allows hoteliers and their deskless teams to manage their schedules completely on their mobile phones.
Defeat the Peter Principle with hotel succession planning
Why do we still convince ourselves that our best housekeeper will make an outstanding Executive Housekeeper or that an outgoing Guest Service Associate will make a great outbound salesperson?
What to do about abusive managers
Abusive managers will only stop when we acknowledge that their behavior is wrong, so make it clear that foul behavior is unacceptable and that there will be consequences.
Why hoteliers should consider hiring managers based on their GPA
Grade Point Average (GPA) is more than a reflection of academic performance – it is an indicator of persistence and the ability to learn quickly, and as such, it should not be overlooked when hiring managerial talent.
Hilton launches new industry-leading parental leave policies
Hilton’s hourly Team Members, who account for approximately 75 percent of the company’s U.S. workforce, will be covered under these new parental leave policies.
Skills ‘drought’ challenges tourism industry development in Australia
A new Tourism Research Australia report identifies the need for additional 123,000 tourism & hospitality workers by 2020.
Scandic’s future leaders highlighted through internal program
Talent@Scandic is designed to identify and develop high performing, talented employees to become future hotel managers and leaders within the Scandic Group.
Ways to improve your hotel’s productivity
Change in the workplace is never easy, but here are five staff productivity-boosting ideas to help you improve the overall guest experience while remaining cost-effective.
Will we see the rise of the secretary again?
There is a limit to the level of e-communication anyone can handle effectively and arguably we are past that limit. Is having a secretary key to getting hotel GMs out of the office and interacting with guests again?
How to stop talent turnover
What the industry needs to know about attracting and keeping new hospitality graduates: in conversation with Guy Bentley, CEO of the Blue Mountains International Hotel Management School.
