While hoteliers tend to be very good at weeding out those who we find unable to excel in a service-based culture, at the same time we often overlook our star performers or do not give them the motivations they need to stay enamored.
Have we forgotten the core tenets of hospitality?
Take the time to ensure you are hiring the right team members and properly training them on why providing exceptional service is eternally important. Your hotel may very well depend on it!
Solving housekeeper staffing issues through retraining
Deploying some form of CPD at your property can work to change the perception of housekeeping so that it is no longer a line of work that only draws in candidates who desperately need employment. It should be one where people ‘want’ to commit long-term and ongoing training is a great first step towards this goal.
Hospitality can be a force for positive social change
It takes a different mindset to see opportunity when facing the reality of the disadvantaged and marginalised, but the mainstream hospitality industry needs to recognise that they offer a wide range of different talents – talents that with the right nurture and support can make loyal, enthusiastic and committed employees.
Staff are key stakeholders in your hotel business
The industry is not going to solve its staffing problems overnight, but it should now look much more radically at ways of fostering greater employee engagement.
Combat Hotel Turnover with Employee Engagement
A key factor in all of this is attracting the right people––and having the best technological resources to keep them.
Dealing with the inevitable hotel staffing shortage
We must now fight to keep every team member lest we suffer from the long-term consequences associated with increasing onboarding costs, guest service gaps and lack of proper succession planning.
How to empower every hotel employee
The more empowered a member of staff feels in the workplace, the more they will be able to both grow and flourish in their role which can lead to greater productivity and profitability for your business.
Two approaches to staff lodgings for remote resorts
Hoteliers in remote areas must give some more thought to how certain types of housing will influence the long-term morale of your team members as well as how this will affect service delivery or staff retention rates.
Why summer is the best time to hire
Making some time to hire in the summer season is how a hotel company can easily find a high quality hire without standard competition.
