Happy hospitality staff will increase your hotel’s overall productivity and boost your bottom line, so taking these steps to keep them enjoying their job will pay off.
The rules of attraction: how to secure the best revenue management candidate during the talent drought
With high turn-over rateS and a market demand for increasing numbers of talented staff, it is critical that hoteliers focus not only on attracting, but also retaining experienced revenue managers through an appealing workplace with a positive culture.
Marriott names its top associates worldwide
On the 30th anniversary of the awards program, eight Marriott Associates and four teams worldwide were recognized with the company’s top honor.
A four-pronged approach to property resuscitation
For underperforming properties, you may need to swoop in with the defibrillators to make swift changes to bring the hotel up to speed and then readjust according to the specific conditions of the locale.
Asia-Pacific salary and employment trends report reveals good and bad news
Seventy-seven percent of respondents received a pay increase in the past 12 months and managers expect new headcounts in 2016, but almost half say they would be changing employers this year.
How to evaluate the ROI of your investment in staff training
There are relatively simple ways to calculate the ROI of your training programmes, including this eight-step approach.
Attract, develop and retain hospitality staff by building both their hard and soft skills
Amid a global war for talent, employers who want to attract, then develop, and finally retain their human capital should pay close attention to work-study programs.
Skills and experience gaps challenge Australian accommodation industry
Seventy per cent of Australian tourism employers say that the skills and experience of candidates is a problem.
Why hotel staff are supervised by the management team, but employed by the owners
To a person new to the hotel industry, it may seem a little odd that even though the hotel employees are under the control of the manager, it is usual for most, if not all of them, to be employed by the owner.
Getting your hotel staff to work for reviews
Encouraging your team to go the extra mile and delight the guest is essential because delighted guests are much more likely to become advocates for you hotel.
