If we believe that our staff or our most important asset, why do we always only account for them as a cost?
Bad organizational climate leads to absenteeism, increased number of sick leaves, wastage of a multitude of man hours, loss in yield - both individual and collective, and a sharp blow to the bottom line.
Attracting skilled people to hospitality for non-service positions is not easy, so use the resources you have that are close to you and discover what hidden talents, experience, and education you might have right under your nose.
Business is built on trust inculcated in the customer for the products the businesses sell. The success factor of any business depends on the brand value that the business promises to deliver to the guest. This value is always defined from the perspective of the guest.
Once associates are a part of your team, you are, whether you like it or not, financially and emotionally invested in their future. So, you should do your utmost to ensure that this investment doesnÕt slip away.
Happy hospitality staff will increase your hotel's overall productivity and boost your bottom line, so taking these steps to keep them enjoying their job will pay off.
The rules of attraction: how to secure the best revenue management candidate during the talent drought
With high turn-over rateS and a market demand for increasing numbers of talented staff, it is critical that hoteliers focus not only on attracting, but also retaining experienced revenue managers through an appealing workplace with a positive culture.
For underperforming properties, you may need to swoop in with the defibrillators to make swift changes to bring the hotel up to speed and then readjust according to the specific conditions of the locale.