Changing the mindset to consider ‘staff as people too’ could have a significant impact on the creation of guests experiences and at the same time enrich the role of your people to beyond that of just staff.
Creating an environment where your employees are motivated and inspired is the first step to going above and beyond for your customers.
If we believe that our staff or our most important asset, why do we always only account for them as a cost?
Attracting skilled people to hospitality for non-service positions is not easy, so use the resources you have that are close to you and discover what hidden talents, experience, and education you might have right under your nose.
Business is built on trust inculcated in the customer for the products the businesses sell. The success factor of any business depends on the brand value that the business promises to deliver to the guest. This value is always defined from the perspective of the guest.
Your competitive advantage lies with your people, so aim to follow these recommendations to make this their (and your) year.