Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here’s how you can transform challenging moments into opportunities to strengthen your customer relationships.
Service recovery in a networked world: getting back on track
How do customers perceive and react to service failure and recovery measures in today’s complexly interlinked business environments? Here is crucial guidance for travel and events practitioners to ensure that customers are as satisfied as possible following service failure.
