We all know direct bookings make the difference for independent hoteliers. Turning guests into loyal travelers and repeat customers is essential. Why?
Flow thru Ð Understanding how it works and how to include it in your financial statements
Flow thru, an abbreviation, is a catch all phrase that measures how much made it through your business comparing one period to another. What made it through, from revenues to profit. Another term to describe this measurement is retention. A good analogy to grasp the concept of flow thru is to compare it to your pay cheque. Imaging I give you a $1,000 a week raise. The question then is how much will end up on your pay versus how much got eaten up by higher taxes and other deductions.
How to keep hospitality staff happy
Happy hospitality staff will increase your hotel’s overall productivity and boost your bottom line, so taking these steps to keep them enjoying their job will pay off.
How to develop an employee benefits program your staff will love
Hotel staff are some of the hardest worked employees and when they feel rewarded and acknowledged, they are more motivated, happier and more likely to be loyal to your business.
