Through this partnership, Curator hotels can leverage Travel Outlook’s high-performing call booking services while also reducing their costs during this highly competitive period for the hospitality industry.
Viceroy Hotel Group chooses Travel Outlook to optimize voice channel
Travel Outlook Premium Hotel Call Center expands partnership with Viceroy Hotels & Resorts to 14 properties.
Louvre Hotels Group chooses Sabre’s hospitality solutions
Europe’s second largest enterprise hotel group adopts Sabre’s broad portfolio of distribution and retailing solutions.
Digital marketing and voice channel: A symbiotic symphony
In today’s world, digital marketing efficiency is not only mission-critical, it‘s a business imperative. Here is how you can optimize digital marketing performance via voice channels.
This obstacle to outsourcing your phones is not what you think
Guests don’t care where a reservationist is located so long as this agent is able to politely answer all their questions and finish the transaction in a timely manner. Your owners probably feel the same way, especially if there’s an apples-to-apples cost saving that arises from switching to a hotel call center.
Fully digitizing payments by removing phone transactions
There are now several platforms capable of layering a customized ecommerce webpage on top of a hotel’s payment gateway provider so that your employees don’t need to touch credit card data anymore.
The imminent influx of call volume
Travel demand will inevitably grow, which means US hotels need to capitalize on all new reservation inquiries. But will hotels have enough onsite staff to pick up the phone?
Booking.com: Your worst best friend?
In a time not so far away… In recent years, mostly in Europe tour operators would book entire hotels to…
5 ways to increase hotels’ direct booking & lower dependency on OTAs
While it doesn’t take a genius to gather that direct bookings are hands down the better of the two, OTAs do give hotels the advantage of being more visible than they can ever be on their own!
HoteliersÕ secrets of increasing direct reservations
With the commission rates of booking sites going up, and already averaging nearly 20 per cent, no wonder the hoteliers are desperate to avoid the middleman.
