BenchDirect is the first benchmarking platform for hotels’ direct booking channel, and it is totally free!
Nor1 announced the appointment of Kevin Lockert to Senior Vice President of Business Development to their executive team.
The hotel industry must look toward combining proactive and reactive guest service, an approach that is holistic, timely, and current. This requires adopting the latest communication tools and putting the staff and processes in place to ensure quick responses and follow-up.
The solution is part of Marriott’s strategy to shift to dynamic rates and automated reservations, replacing antiquated processes for contracting, accessing inventory and booking hotel rooms.
M Live Asia Pacific in Hong Kong brings together all marketing disciplines to track conversations, trends, global performance, marketing campaign performance and brand reputation on social media.