Tourists are increasingly interacting with their Internet-enabled devices while making travel decisions – such as where to visit and what to buy – in real time. New research recommends that tourism businesses pay greater attention to contextual and location-based marketing in the age of abundant data and on-the-go decision-making.
Oaky and Askuite partner up to enable Real-time upselling through chatbot
Oaky, the hyper-personalised hotel upselling solution, is pleased to announce its latest collaboration with Asksuite, the leading provider of hotel chatbot solutions. This partnership aims to empower hoteliers to seize upsell opportunities on their direct booking websites in real-time while providing extra convenience to guests and increasing the efficiency of guest communication.
Radisson Hotel Group expands its real-time instant online booking platform
Radisson Hotel Group continues its strategic digital transformation with the expansion of its innovative real-time, self-service online booking platform for meetings and events. Book it easy is now available across all key conference hotels in EMEA. This best-in-class digital solution allows meeting and event organizers to save hours of precious time when planning for a meeting and booking a venue by making the process faster and more efficient.
What is the Direct Booking IndexTM (DBI) and why should all hotel brands be tracking it?
BenchDirect is the first benchmarking platform for hotels’ direct booking channel, and it is totally free!
Kevin Lockert Appointed Senior Vice President, Business Development of Nor1
Nor1 announced the appointment of Kevin Lockert to Senior Vice President of Business Development to their executive team.
For hotels, 2019 is all about real-time guest service
The hotel industry must look toward combining proactive and reactive guest service, an approach that is holistic, timely, and current. This requires adopting the latest communication tools and putting the staff and processes in place to ensure quick responses and follow-up.
Marriott gives wholesalers access to real-time rates and inventory
The solution is part of Marriott’s strategy to shift to dynamic rates and automated reservations, replacing antiquated processes for contracting, accessing inventory and booking hotel rooms.
Marriott launches real-time marketing and brand newsroom command center in Asia Pacific
M Live Asia Pacific in Hong Kong brings together all marketing disciplines to track conversations, trends, global performance, marketing campaign performance and brand reputation on social media.
