While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. Still, it presents powerful opportunities for building relationships and encouraging your guests to return.
Hotel operator’s checklist to master flawless check-in
The check-in process begins long before guests arrive at the front desk – and extends beyond checkout as well. From pre-arrival to during and after a guest’s stay, there are multiple touchpoints that define how a guest experiences your hotel’s approach to hospitality.
