ÒAll the world’s a stage,Ó Shakespeare famously wrote, ÒandÊallÊthe men and women merely playersÓ. In many respects, Guest Experience Management is strikingly similar to a stage production. To bring each scene to life, the cast and crew Ñ and, also, the set design and technology Ñ need to come together in a highly-orchestrated manner.
Key considerations for optimizing the guest experience
Today, upwards of 95 per cent of people look to online review sites when making travel plans and before booking their hotel stays. Those who don’t read the reviews are apt to rely on the ratings systems to make their selections. According to estimates, a one-star increase in a hotelÕs rating can translate into a 10 per cent increase in bookings and revenue.
High Country Lodge chooses Hotelogix for improved business efficiency
High Country Lodge, a 32-unit property in Colorado, USA has chosen Hotelogix to get a comprehensive channel management solution that is seamlessly integrated with Front Desk, Web Booking Engine and Point of Sale (PoS).Ê
Why hotels need to turbocharge their service optimization capabilities
Leading hotels have always sought to handle the deluge of guest requests in a satisfactory and time-sensitive manner. The challenge today lies in the fact that guests expect ever-faster responses and ever-better service quality. They also expect a vast array of options for communicating their requests. Hoteliers, in turn, need to meet these expectations. And because the frontier on guest experience management continues to advance, they also need to ensure that they are driving optimal performance improvement on an ongoing basis.
Top five questions about switching to a new PMS
A property management system is the heart and brains of a hotel. As technology improves, hotels often must re-asses their current technology to see if it stacks up to their needs and to the competition. Here are the top five questions answered.
FCS launches cloud-based CosmoPMS property management systemÊ
FCS Computer Systems (FCS),Êa leading provider of comprehensive hospitality technology solutions and services, has announced the launch of FCS CosmoPMS, its newly developed SaaS-based property management platform. Designed specifically to meet the needs of smaller properties, inns and even alternative accommodations, CosmoPMS offers a radically new approach to how properties oversee and manage their operations.
Guestline showcase extensive suite of cloud-based hospitality solutions at HITEC Amsterdam
Guestline, leading providers of hospitality software solutions with over 25 yearsÕ experience in the hospitality sector, will be showcasing PMS, distribution and digital marketing technologies at HITEC Amsterdam from March 28-30.
A roadmap for upgrading your hotel property management system
Property management solutions (PMS) account for the largest portion of the budget for hotel technology investments, according to The 2016 Smart Decision Guide to Hotel Property Management Systems. ItÕs no surprise, then, that PMS solution providers are continuously enhancing their platform capabilities.
Hotel property management systems Ð a work in progress
is the PMS that served us well in the past, and which is adequate today, the system that we will need in the future?Ê That is an interesting question.
Guestware partners with Agilysys LMS
This integration leverages complementary technology and allows for complete integration between the two systems.
