Revenue managers appear to be changing their view hotels’ KPIs, does that suggest a drastically different approach to revenue management in 2021?
What drives guests to be promoters of your brand?
Here is a closer look at exactly what is driving your guests to be promoters or detractors.
How the Net Promoter Score can affect your TripAdvisor rating
Hoteliers should start paying more attention to their NPS, as it has an exceptionally strong relationship to their TripAdvisor ratings.