By understanding the motivations behind reviews and actively seeking guest feedback, you can motivate your guests to share their positive experiences online, ultimately boosting your bookings.
Handling the negativity of travel during COVID-19
It is understandable that the reviews posted during the pandemic can be skewed, as all hotels are doing their best to cope with the times. Still, there are some measures you can take to minimize negative reviews, improve customer service, and handle negative reviews if they are inevitable.
What guarantees a bad hotel guest review? (and how to avoid it)
It only takes one bad review to potentially sway other potential customers to steer away from your property and choose a competitor – in fact, it’s said that for every bad hotel guest review you could lose 30 potential bookings.
