Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.
How to manage hotel staff during a crisis
You can make these uncertain times less confusing and overwhelming for your staff by showing empathy, providing support and communicating new developments clearly and honestly.
The motivations of Chinese luxury travelers
Distinct cultural differences do leave very important marks. Tourism practitioners should be aware, in particular, of how Confucianism underpins Chinese luxury travel motivations.
Why the hospitality industry needs women in managerial positions: The positive influence of female leadership on employee motivation
New research shows how female leaders in hospitality are valuable and could increase employee motivation and reduce turnover.
Star performers need to be identified and valued
While hoteliers tend to be very good at weeding out those who we find unable to excel in a service-based culture, at the same time we often overlook our star performers or do not give them the motivations they need to stay enamored.
When a half a second of action is better than half a day of talk
I think all hotel managers have moments where we think we have hit the wall and feel that we have not accomplished anything to improve our team’s mindset.
