The key is that self-service technologies must identify the specific needs of the traveler. It must focus on what guests will actually utilize when they visit.
Finding the right mobile channel for your hotel
Choosing the right mobile channel for your hotel involves a number of factors, including the location of your hotel, the type of guests you cater for and other factors. Here are the key advantages to consider of branded mobile apps, SMS, push notifications and chatbots.
Harnessing the power of cloud and mobile hotel PMS
What triggered the mass movement towards cloud hotel PMS? Hoteliers have new goals to achieve today and the solutions don’t hide in a server room. Cloud hotel PMS software has become the natural choice for a growing number of hotel managers and owners today.
OpenKey Version 3.0 app delivers major upgrade
The upgraded app will allow guests to share their arrival date and estimated arrival time so the room can be ready before they arrive.
OpenKey releases mobile app Version 2.0
Update app features five new capabilities and several enhancements.
Guests willing to disclose personal information on hotel apps — if benefits are clear
Research conducted at the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management indicates that more than one-third of guests are willing to disclose personal information on hotel apps—if they meet certain criteria.
Starwood to offer mobile event apps at properties worldwide
With a customizable app from CrowdCompass by Cvent, attendees can view real-time content like event agendas, speaker bios, presentations and property information from their mobile device.
