Even in a world of flashy websites and intelligent booking engines, the voice channel is still a very important part of the prebooking and prearrival stages of the journey for luxury guests.
The Mille Club: investing at the half-mille mark
Memorable stays are not a merely a function of expensive capex elements, but rather, the attention to detail that guests can experience at each of the five milestones of the stay.
Welcome to the Mille Club: across the entire guest journey
What every hotelier can learn from brands that are maintaining $1,000+ ADRs and examples across each major part of the guest journey.