In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
WorldHotels and Forbes Travel Guide partnership
Partnership Announces with Launch of WorldLuxury(SM) Affinity Program for WorldHotels’ Luxury Collection
In search of hotel excellence: Ashford Castle
Read how one of the finest luxury properties in Europe continues to impress and achieve above a 60 percent return guest rate.
Virtuoso reveals hottest hotel openings of 2020
On Virtuoso’s must-see list, historic icons meet sleek beach resorts while lodges nestled in nature complement city retreats. The common thread amongst them is that these properties will delight guests with their distinctive character, varied experiences and superior service.
Mark Simmons named SVP at Forbes Travel Guide
Forbes Travel Guide announced the appointment of Mark Simmons to the role of Senior Vice President, Partner Services — Asia Pacific, to lead its operations in the region.
Feisal Jaffer named as global head LXR Hotels & Resorts
Feisal Jaffer to oversee Hilton’s most distinctive collection of luxury properties in the world.
Hilton CEO: On track to open most luxury hotels in company history
Hilton to open more luxury properties in 2019 than in any previous year of its 100-year history.
Hyatt to expand luxury portfolio in Asia Pacific with 21 new hotels by 2020
The new Park Hyatt, Grand Hyatt, Andaz, and Alila branded properties will boost Hyatt’s luxury brand footprint in the region by over 25%
Global Luxury Hotels Market to 2022: Market data and insights on the global luxury hotels industry
An increase in the number of business travelers and customers’ penchant for luxurious lifestyles fueled the demand for luxury stays in luxury hotels in 2017. Furthermore, the increased demand for luxury services such as spas, wellness centers, and other such services boosted luxury hotels’ revenue.
Millennials set to reshape the luxury industry through innovation
With the ever-growing influence of Millennials on the hotel industry, luxury hotel groups have started to consider them as the future’s most affluent customer segment.
