We often talk about local food, local artists, and local wines, but not about humans. We need to remember local guests – the ones we are here for (and the not insignificant revenue they can bring to a hotel’s bars, restaurants, spas and other profit centres).
Why you should ‘Brooklynize’ your hotel
Performing a Brooklynizing audit on your hotel will reveal aspects both large and small where you can transform the ordinary or cookie-cutter into something chic and with a little edge.
4 simple ways to personalise your hotel’s customer service
The real key to giving your customers a pleasant stay is in making them feel at home, which you can do by personalising your customer service.
