Lost in Translation

Translation fails can be downright hilarious, but they sure aren’t funny or amusing to a hotel whose brand has been tarnished. What causes translations to go awry? How can hotel marketers avoid being lost-in-translation?

Lost in Translation
Education, Insights

What makes a hospitality professional?

In the hospitality industry we have a tendency to recognise professionalism by the behaviour they show in dealing with their colleagues, in dealing with their customers and guests, and their general behaviour and presence, not by looking for membership or qualifications or a plaque on the wall.

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