It seems that those who have power to shape and influence our lives are those we trust least. So what makes a good hotel leader, and how do you develop those skills?
A lesson in lobby leadership
With an eye on the bottom line, General Managers too often deprioritize the human side of the hospitality business. Here’s why they should get out of the office – or better yet, move their office to the lobby.
How $40k worth of dinner plate covers taught an invaluable lesson
How this $40k dinner plate learning lesson that taught more then just a lesson in ordering
A culture of trust and how to create it
A culture of trust creates a culture of success. Are you an empathetic manager who associates trust to come to with workplace issues that may be sensitive in nature? @NHGHotels
Hospitality financial leadership recipe Ð owners, not victims please
Being a financial leader means you own the result. There is no room for being a victim or victim thinking when it comes to leading the financial piece. The challenges demand the type of ownership that takes each situation and finds the opportunity in it.
Financial success: begin with the end in mind
Creating a finically engaged leadership team in your hotel is no different than creating a strong guest service or a team that has colleague and leader engagement as their mission. What you attend to grows – it’s that simple.
General Manager compensation: latest trends and takeaways
A new survey highlights the positive correlation between GM pay and property size, and the differentials in GM pay between independent versus branded/chain hotels.
IHG Future Leaders Program to include two weeks of volunteer work
IHG is one of the first hospitality companies to include a CSR immersion project that requires graduates to fundraise money to go do volunteer work abroad in their graduate programme.
Professional traits that define a leader
Leadership is not a legacy that we are bestowed with – it is a role we aspire to, work towards and attain through experience, intelligence, astuteness and by proving our usefulness for the bigger responsibilities such a stature brings.
Sea of change at the top of the cruise industry
Women in leadership roles are smashing through the glass ceiling and bringing a new energy and new ways of thinking to the cruise industry.
