Bob Morse to step down as Americas COO of IHG; Lew Fader takes over interim role

Outrigger announces changes in revenue management team

InterContinental Hotels Group (IHG) has announced that Robert “Bob” Morse will step down from his role as Chief Operating Officer for the Americas region.

By Yoland Perras: In opening a new hotel, much depends on getting the right staff mix of expats, nationals and locals.

Cloud applications continue to gain momentum as hoteliers are attracted to fast deployment speeds, low upfront costs, better utilization, reduced support need and ongoing flexibility to scale up or down as needs change.

By Jim Butler and the Global Hospitality Group: The recent headlines about the Target and Neiman Marcus security breaches with customer credit cards highlights a growing crisis that concerns owners and operator of hotels as well as retailers. Here are some steps to avoid the problem.

Jonathan Litvack new GM of the Sheraton Los Angeles Downtown

Patrick Pacious new Chief Operating Officer at Choice Hotels Intl.

By Feature Writer Yoland Perras: The budget has been reviewed, re-submitted and in principle agreed. Critical dates will be issued once approved by the owner. Having this budget approved, will ensure company compliance and help to work seamlessly with our many valuable corporate programs and customers.

By Feature Writer Yoland Perras: As written previously and on numerous occasions, I had last week my third Pre-Opening Budget (POB) review together with the budget for Purchasing the HOE and IT. Let’s look at some successful procedures for these threee key areas.

By Jim Tierney: Customers want to incorporate smartphone technology into their dining experiences, according to new research from the National Restaurant Association.