By Stephen Hickmore: Are hotel managers being given a life sentence or a rewarding career? We should be training competent heads of departments so managers don’t need to be there “Just in case”.
Hilton’s new technology lets guests pick their room from floorplan
The company also announced that guests will be able to use their smartphone as their room key in majority of hotel rooms by 2016.
Outrigger appoints Barton Jackson to regional office in Phuket
Jackson has 19 years of experience with Inter Continental Hotels Group working in Australia, Vanuatu and Thailand and for new markets for Singapore and Indonesia.
Technology a compelling factor behind Chinese outbound travel surge
For the first time, more than half of the Chinese travelers surveyed say they now book their hotel accommodation either via the web or mobile apps, up from 45 percent in 2013.
Kris Singleton named Chief Information Officer at Omni Hotels & Resorts
Most recently she was chief information officer for The Cosmopolitan of Las Vegas where she oversaw the technology strategy for the hotel, casino, pool district and other amenities associated with the property.
Barb Bowden new MD of Operations at Loews Hotel at Universal Orlando
Prior to joining Loews Hotels at Universal Orlando, Bowden served as general manager of the Orange County Convention Center and 27 years with The Peabody Orlando.
Monscierge and Accor release guest technology usage data
Novotel’s Virtual Concierge has so far recorded 65k local recommendations across the globe, 1.6 million imprints from guests sending Digital Postcards, and over 5.8 million guest-usage interactions.
A closer look at technology in hotels
From concierge apps to light-emitting carpets, there are technology advances coming through in every hotel department.
Starwood names Martha Poulter new Chief Information Officer
Poulter will be a member of Starwoods Senior Leadership Team and report to President and CEO Frits van Paasschen.
Accor reinvents guest welcome with digital technology
Accor’s new personalised, digital welcome is now deployed in 60 hotels in 13 countries, and the company’s ambition is to roll out this solution in 1,000 hotels, or close to 30% of the network, by the end of 2014.
