How two consecutive audits as “mystery shopper” for a hotel company unveiled striking differences in staff performance… and the need to focus on training.
What Millennials look for in their first hospitality job
What should millennials’ ideal employer offer to attract them: more money, great reputation or a good working environment? A survey of graduating students from four Swiss hotel schools provides valuable insights.
BENCHMARK names Sandra McDowell Director of HR
Sandra McDowell director of human resources for Stonewall Resort, a Benchmark Resorts & Hotels property located in Roanoke, West Virginia.
Melissa C. Thomas-Hunt Joins Airbnb
Airbnb announces the appointment of Melissa C. Thomas as Head of Global Diversity and Belonging.
How to inspire your employees
While there is no magic formula to inspire your workers to perform better and be happier at work, there are some way ways you can test and adjust according to your employees’ personal and professional aspirations.
Solving staffing issues through ongoing training
In its more laissez-faire and incremental approach, the enhanced accessibility of microlearning environments allows hotels to stay more agile by shortening the development cycle of new training programs or updates while also keeping costs at a minimum.
Dealing with the inevitable hotel staffing shortage
We must now fight to keep every team member lest we suffer from the long-term consequences associated with increasing onboarding costs, guest service gaps and lack of proper succession planning.
The human factor: dealing with the five main challenges in hospitality hiring
Until AI (artificial intelligence) can accurately and consistently mimic or perfect what human interaction can discern, technology can only assist in the match-making. The ultimate decision takes a bit more finesse.
The hospitality talent search: outsourcing your most important investment
Just as you would pull out all stops to take care of a VIP who is checking in at your property, likewise, consider your next executive to be a VIP and approach finding him or her in the same way.
Choice Hotels announces expanded parental leave and caretaking benefits
By enhancing the benefits on offer to employees, Choice is hoping to attract and retain the top talent in the industry, according to the company CEO, Steve Joyce.
