The 260-key Kempinski hotel and the Kempinski Residences with 403 units will anchor the development in the hotel tower, together with up to 1,092 units of 8 Conlay Residences serviced by Kempinski in two adjoining towers, all linked via a central retail podium.
Harnessing the new word of mouth – online advocacy
Transforming advocacy into promotion at numerous points in the customer journey becomes a continuation of your customer delight and a new form of “word of mouth”!
New program to recognize exceptional housekeeping professionals
Designed by IEHA and Kimberly-Clark Professional, the inaugural Heart of Hospitality Award launches in January, with nominations open through July 2015.
HOTELbeat launches new cloud-based/mobile operations management solution
The HOTELbeat solution features modules for a variety of operational areas, including front desk/redbook logging, housekeeping, maintenance, lost & found and staff dispatching.
Ebola outbreak: All hoteliers should be prepared
By Pam Carroll: While the likelihood of someone checking into your property carrying the Ebola virus remains low, all of us who host members of the travelling public have a responsibility to be prepared for guest illnesses.
