Why today’s travelers place efficiency ahead of personal connection.
The expensive problem AI solves for hoteliers
How AI technology can solve the hospitality industry’s greatest challenges.
Travel Outlook introduces Annette, the virtual hotel agent
Annette provides instant guest service while reducing fixed labor expense.
8 qualities of top performing hotel call center agents
Tips on how to pick a call center that’s right for your property.
Human Interaction – The Hallmark of a Luxury Travel Experience
In an increasingly digital world, the importance of human interaction remains high in the hospitality industry.
Hotel call centers and storytelling
How independent hotel call centers are outshining many hotel brands using customer feedback.
Travel – The essential commodity
Why travelers are checking off big-ticket items on their bucket lists.
Travel Outlook celebrates 10th anniversary as the only hotel call center certified by Kennedy Training Network
Travel Outlook is set to begin its tenth year of sustaining certification by Kennedy Training Network, a prestigious hotel industry training company with a diverse mix of clients all over the world.
