A new study casts light on what practitioners can expect to see when they make strategic changes to refund policies. As well as keeping their heads above water, hoteliers must strive to retain customer trust and loyalty in times of crisis.
A new study casts light on what practitioners can expect to see when they make strategic changes to refund policies. As well as keeping their heads above water, hoteliers must strive to retain customer trust and loyalty in times of crisis.