Why personalising your offer is so important for your hotel and how you can maximise your results by automating this process.
CRM success is built on partnerships
Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management.
Affecting positive culture change during a hotel takeover
It takes considerable time and energy to reinforce the culture at a property in transition. Here are four key components that will impact how quickly that new culture is adopted.
