Whoever thought this up in the corporate headquarters should be given a pat on the shoulder for a good attempt at solving our industry’s current woes…and then promptly taken out back to the whipping shed.
Hotel guest satisfaction plateaus as “perks” become standard expectations: J.D. Power study
The Ritz-Carlton; Omni Hotels & Resorts; Hilton Garden Inn; Drury Hotels; Wingate by Wyndham; Microtel Inn & Suites by Wyndham; Hyatt House; and Home2 Suites by Hilton each rank highest in guest satisfaction in their respective segments.
Guestfolio partnership with Frontdesk Anywhere underway
Guestfolio, the hotel marketing platform, has announced that their first two clients with San Francisco based, hotel management software Frontdesk Anywhere have launched a new digital guest experience with Guestfolio.
Improvisation boosts guest satisfaction says Cornell study
Guests at lower-tier hotels are particularly appreciative when employees break away from established procedures to solve their problems.
Getting your hotel staff to work for reviews
Encouraging your team to go the extra mile and delight the guest is essential because delighted guests are much more likely to become advocates for you hotel.
Hotel guest satisfaction reaches all-time high
The number of guests experiencing problems during their stay has dropped significantly too, according to the new J.D. Power 2015 North America Hotel Guest Satisfaction Index Study.
