Today’s guests demand autonomy and convenience. Hotels are challenged to provide information and services that suit their guests when they need them most. Hoteliers have found an increasing demand for in-room and mobile dining, and those who have been able to provide this service have seen a great return on investment.
5 digital tactics to improve guest satisfaction
Customer satisfaction is a never-ending process, you need to take continuous action to meet your customer needs. By utilising these digital tools in the right way, you can enhance the guest experience and improve guest satisfaction, ultimately leading to increased revenue and loyalty.
The J Collection partners with Travel Outlook
Premium hotel call centre will assist The J Collection to enhance voice revenue and guest satisfaction.
The importance of quality in the hotel and restaurant experience
Quality is not just about the food on the plate – it’s about the entire experience. Here’s how to plan and cost menus to ensure that your guests leave satisfied and impressed.
The first impression counts: What to do to improve guest satisfaction
There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive. To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable.
The advantages opt-out and opt-in housekeeping
New flexible housekeeping models are emerging that work for both your hotel and your guests. Here’s a closer look at how to make them successful.
Better guest satisfaction measurement for smaller accommodation establishments
Accommodation establishments with fewer than 50 rooms need to think more carefully about how they collect customer feedback.
Six must-ask questions to consider before buying a PMS
Your property management system forms the administrative heart of your hotel, which means choosing the right one is essential.
Applying the principles of psychology in the restaurant and hotel industry
Last year, I spent a great deal of time in different kinds of restaurants in Switzerland in order to evaluate the effectiveness of psychology training on guest satisfaction. It was a very enriching and unique experience for the participants and for myself. It is indeed unusual for academics to spend time with practitioners. I would like to share this experience because I firmly believe that it can be useful for restaurant employees and managers around the world.
Why do international business travelers get bored in hotel rooms and Airbnbs?
Not all international business travelers can relax and watch a movie in English. They might use English for work, but relaxing and watching a movie or TV show isnÕt the same. There are also millions of people who donÕt speak English at all. For both, watching something on the hotel room or apartment TV isnÕt obvious. They typically end up zapping endlessly, finishing their day with frustration.
