New flexible housekeeping models are emerging that work for both your hotel and your guests. Here’s a closer look at how to make them successful.
Better guest satisfaction measurement for smaller accommodation establishments
Accommodation establishments with fewer than 50 rooms need to think more carefully about how they collect customer feedback.
Six must-ask questions to consider before buying a PMS
Your property management system forms the administrative heart of your hotel, which means choosing the right one is essential.
Applying the principles of psychology in the restaurant and hotel industry
Last year, I spent a great deal of time in different kinds of restaurants in Switzerland in order to evaluate the effectiveness of psychology training on guest satisfaction. It was a very enriching and unique experience for the participants and for myself. It is indeed unusual for academics to spend time with practitioners. I would like to share this experience because I firmly believe that it can be useful for restaurant employees and managers around the world.
Why do international business travelers get bored in hotel rooms and Airbnbs?
Not all international business travelers can relax and watch a movie in English. They might use English for work, but relaxing and watching a movie or TV show isnÕt the same. There are also millions of people who donÕt speak English at all. For both, watching something on the hotel room or apartment TV isnÕt obvious. They typically end up zapping endlessly, finishing their day with frustration.
Housekeeping or loyalty points, you decide
Whoever thought this up in the corporate headquarters should be given a pat on the shoulder for a good attempt at solving our industry’s current woes…and then promptly taken out back to the whipping shed.
Hotel guest satisfaction plateaus as “perks” become standard expectations: J.D. Power study
The Ritz-Carlton; Omni Hotels & Resorts; Hilton Garden Inn; Drury Hotels; Wingate by Wyndham; Microtel Inn & Suites by Wyndham; Hyatt House; and Home2 Suites by Hilton each rank highest in guest satisfaction in their respective segments.
Guestfolio partnership with Frontdesk Anywhere underway
Guestfolio, the hotel marketing platform, has announced that their first two clients with San Francisco based, hotel management software Frontdesk Anywhere have launched a new digital guest experience with Guestfolio.
Improvisation boosts guest satisfaction says Cornell study
Guests at lower-tier hotels are particularly appreciative when employees break away from established procedures to solve their problems.
Getting your hotel staff to work for reviews
Encouraging your team to go the extra mile and delight the guest is essential because delighted guests are much more likely to become advocates for you hotel.
