WTM Africa is one of the highlights of the continent’s hospitality calendar, bringing together thought leaders in the African hospitality industry for three days of networking, talks and exhibitions in Cape Town, South Africa. GuestRevu representatives not only attended the event, mingling with leading minds in the industry, but GuestRevu CEO and Founder, Chris Alexandre, was also selected to talk to attendees about how guest reviews can help maximise hotel revenue.
Few hotels integrate guest survey data with online review analystics
Survey indicates that 94 percent of hotels feel that it is important to be able to integrate guest survey data with online review analytics, but only 29 percent of hotels are actually doing so.
Loews deploys Cendyn/ONE’s integrated CRM & digital marketing platform
Cendyn/ONE is implementing a guest intelligence solution that collects data from multiple property systems to provide real-time personalized communication to guests and immediate insight to staff for all 23 Loews Hotels & Resorts, headquartered in New York City.
