TodayÕs customers not only appreciate content that is directed at them but seek and expect it. #hotelinsights #guestpersonalisation
The future of guest retention: Building loyalty in a disloyal age
Encouraging loyalty by meeting guests needs now and into the future. @IDeaS_RevOpt
You must know what youÕve got -Êto sell it at the right price, and deliver a great guest experience
Valuable assets for a hotel to leverage a successful revenue management.
Questions hoteliers should ask before making a technology purchase decision
ÒAll the world’s a stage,Ó Shakespeare famously wrote, ÒandÊallÊthe men and women merely playersÓ. In many respects, Guest Experience Management is strikingly similar to a stage production. To bring each scene to life, the cast and crew Ñ and, also, the set design and technology Ñ need to come together in a highly-orchestrated manner.
Key considerations for optimizing the guest experience
Today, upwards of 95 per cent of people look to online review sites when making travel plans and before booking their hotel stays. Those who don’t read the reviews are apt to rely on the ratings systems to make their selections. According to estimates, a one-star increase in a hotelÕs rating can translate into a 10 per cent increase in bookings and revenue.
Why hotels need to turbocharge their service optimization capabilities
Leading hotels have always sought to handle the deluge of guest requests in a satisfactory and time-sensitive manner. The challenge today lies in the fact that guests expect ever-faster responses and ever-better service quality. They also expect a vast array of options for communicating their requests. Hoteliers, in turn, need to meet these expectations. And because the frontier on guest experience management continues to advance, they also need to ensure that they are driving optimal performance improvement on an ongoing basis.
Focus on a new guest experience
The innovators and technology companies focusedÊon a new guest experienceÊhave it right. The business travelers of today are some of the most sophisticated travelers to date. Business and leisure travelers love technology “when it works”.
Clock Software introduces Clock Kiosk as part of its cloud hotel system
Clock Kiosk is a new hotel self check-in kiosk that is part of Clock PMS, the all-round cloud hotel management, distribution and guest engagement software from Clock Software.
How to dazzle guests with a great in-room experience
Some hotel are fortunate to be in the perfect location. However, it is possible to dazzle your guests even when they can’t throw back the curtains to a spectacular view.
Duygu Andrews appointed Guest Experience Manager at Radisson Blu Minneapolis Downtown
In this newly created position, Andrews will oversee the guest experience from pre-arrival through post-stay.
