No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations.
How boutique luxury is pivoting in the post-pandemic
The luxury hotel guest and the changes that COVID-19 has brought about insofar as what the guest is looking for.
EasyWay tracks the ups and downs of guest emotions to improve experience
Innovative Guest Sentiment feature helps hotels monitor and react to guests’ feeling before, during and after their visit.
Make a goal of alleviating guest stress with great first impressions
COVID measures on top of security checks, jet lag as well as the constant risk of viral spread, your guests can be quite agitated and bring this prickly mood to your door.
Exceeding guests’ expectations in the contactless world
The contactless experience has become a fundamental concern of hoteliers and guests as a result of the pandemic, seemingly accelerating technology advancements.
Tips for improving the guest experience in 2021
Exceeding guest expectations is considered the gold standard of the hospitality industry. However, achieving that outcome is often easier said than done.
How to put the guest experience at the centre of your value proposition
With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?
Design as a key element of the guest experience
Guest experience is more crucial than ever in the hospitality sector, so it’s important for us to stand out with aesthetically unique spaces in our hotels to engage travelers and locals alike.
Why wellbeing is at the heart and soul of the guest (and associate) experience at Banyan Tree
Banyan Tree is “democratising wellbeing” through the “I am with you” service culture program for their associates.
Top 5 essential hotel management tips for the perfect guest experience
It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints.
