Safir Hotels & Resorts has now provides efficient, contactless guest communications by launching Guest Experience Automation.
Rule-based or an AI hotel chatbot? Here’s the difference
It’s important to understand what types of chatbots are out there and which one best suits your organization.
The path towards customer-centricity in hospitality
Often there is a glaze of cosmetic customer-focus towards guests, but many hotels are not really examining the question properly.
The 5 P’s of storytelling for hotel & lodging properties
A standout story ensures that you’re attracting your ideal guests online, setting proper expectations for your on-site experience, and giving guests a great story to tell their friends and family about.
Improve hotel operations with automation and online learning
There is no doubt that the hospitality industry emphasizes personalization and positive customer experience, however, hotel owners and operators, regardless of the type of property, can benefit from automation, and in ways, they may not expect.
How top hotels get great guest feedback
How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.
5 clever ways to increase hotel revenue with guest experience
Like in any other business, in the hotel industry too, guest satisfaction is a core factor that determines the success of your hotel business.
Beekeeper Joins Panel of Experts at NYU to Discuss Operations and the Guest Experience
Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience
Sustainability in hotels – an easy task or continuous compromising?
Eco-consciousness is on the rise in the hospitality industry but making big environmentally friendly changes might be a more difficult task then you might think thanks to guests’ expectations.
5 unique experiences hotels can use to attract guests
As travelers become savvier and seek out new experiences, the hotel is in a great position to leverage their destination to offer something unique to their guests.
