Attending to guests in a timely and professional manor is integral to deliver good customer service, however, the reality may not be so simple. Here are the areas to manage to avoid service failure.
Name tags – small things can be a big deal
Call me old fashioned, but I like to be able to use the name of people I’m addressing.
How strong is your hotel’s Return-On-Experience performance?
Guest experience is a legitimate business differentiator for achieving a true competitive advantage and customer loyalty, as well as generating sustainable financial performance for the hospitality industry.
