We caught up with Hotel Royal Manager Henrik Lind to discuss his philosophy on hospitality, the hotel’s unique interior, and amenities that revolutionize the guest experience.
When does the guest experience start?
For most, the thrill of travel starts the minute that the decision is made to take a trip.
TUI tests augmented reality glasses in Palma de Mallorca
Excursions with augmented reality allow customers to individually explore cities and places of interest. @TUIGroup
Mapping a hotel brand worth experiencing
Visualizing your brand’s tangible touchpoints ensures consumers leave not just understanding who you are but having actually felt it.
Tackle guest experience like a pro, this Super Bowl
An improved guest experience strategy, as we all know, is a definite way to increase guest loyalty, improve online reviews and reputations as well as increase revenue in the long run! @Hotelogix
The Millennial paradox: How to save the planet and keep travelling
Even though Millennials are actively questioning today’s global consumption culture, at the same time they’re planning their next vacation somewhere far away, It’s why smart hoteliers are ‘going green’.
Marriott’s unique members only experiences
From the style and glamour of Milan Fashion Week to a braai master class in South Africa, to an epicurean journey through mesmerizing Jordan, to romantic island getaways, members enjoy exclusive access to enthralling experiences. @MarriottRewards
Five IoT (Internet of Things) solutions that can improve your guest experience radically
Anticipating guests’ needs and creating personalized experiences can be streamlined by this list of exciting IoT tech.
How to build an emotional bond with demanding hotel guests
Personalization drives positivity. The little, unexpected things boost the overall experience and add unique elements that help build a strong relationship with guests.
Maestro PMS browser-based software suite improves staff productivity for 10-property Cape Resorts
Maestro multi-property centralises cross-selling, integrates activity & spa management, event sales, owner relations and guest service for the award-winning destination. @MaestroPMS @CapeResorts
