Maestro multi-property centralises cross-selling, integrates activity & spa management, event sales, owner relations and guest service for the award-winning destination. @MaestroPMS @CapeResorts
Silver Reef Casino Hotel Spa to streamline operations and improve guest satisfaction with Agilysys solutions
Visual One®, InfoGenesis® & Eatec® solutions chosen for hotel & casino property. @agilysys @TheSilverReef
Scenic Hotel Group adopts TravelClick’s industry-leading iHotelier® Booking Engine 4.0
New Zealand’s largest independent hotel group selects TravelClick to maximise bookings and drive more revenue. @TravelClick
Moxy Hotels teams up with comedy group for staff training
The collaboration includes fun improv activities for guests and locals to play at Moxy Times Square. @MoxyHotels
Where is hotel technology going?
These technologies are designed to give guests a better experience and implementing them can only help hotels improve their service.
Personalisation in the hospitality industry
TodayÕs customers not only appreciate content that is directed at them but seek and expect it. #hotelinsights #guestpersonalisation
The future of guest retention: Building loyalty in a disloyal age
Encouraging loyalty by meeting guests needs now and into the future. @IDeaS_RevOpt
You must know what youÕve got -Êto sell it at the right price, and deliver a great guest experience
Valuable assets for a hotel to leverage a successful revenue management.
Questions hoteliers should ask before making a technology purchase decision
ÒAll the world’s a stage,Ó Shakespeare famously wrote, ÒandÊallÊthe men and women merely playersÓ. In many respects, Guest Experience Management is strikingly similar to a stage production. To bring each scene to life, the cast and crew Ñ and, also, the set design and technology Ñ need to come together in a highly-orchestrated manner.
Key considerations for optimizing the guest experience
Today, upwards of 95 per cent of people look to online review sites when making travel plans and before booking their hotel stays. Those who don’t read the reviews are apt to rely on the ratings systems to make their selections. According to estimates, a one-star increase in a hotelÕs rating can translate into a 10 per cent increase in bookings and revenue.
