Engagement is important for every industry. It means you are actively connecting with your target instead of being ignored by them. According to Salesforce, 80% of customers agree that the experiences provided by brands are as meaningful as their services.
Sé Boutique Hotel is the first in Madeira to digitize guest engagement with SuitePad
The 4-star boutique hotel in the heart of Funchal is set to boost guest communication and increase sales revenue by installing SuitePad in-room tablets.
5 clever ways to increase hotel revenue with guest experience
Like in any other business, in the hotel industry too, guest satisfaction is a core factor that determines the success of your hotel business.
How to engage with your most valuable guests
Hoteliers need to communicate with their guests using multiple channels throughout the travel journey. This seems like a big undertaking, but a big part of this communication can be done through automation.
Harnessing the power of cloud and mobile hotel PMS
What triggered the mass movement towards cloud hotel PMS? Hoteliers have new goals to achieve today and the solutions don’t hide in a server room. Cloud hotel PMS software has become the natural choice for a growing number of hotel managers and owners today.
Why you should add WhatsApp to your hotel engagement strategy
With more than one billion users, WhatsApp is becoming an ever more powerful way to communicate directly with your guests.
How technology can improve the guest experience before arrival
Driving conversations with guests is vital to drive brand loyalty, revenue and guest retention and using technology to instigate those conversations is what guests want.
Guestfolio partnership with Frontdesk Anywhere underway
Guestfolio, the hotel marketing platform, has announced that their first two clients with San Francisco based, hotel management software Frontdesk Anywhere have launched a new digital guest experience with Guestfolio.
Drive direct bookings by getting to know your guests
Here are five effective ways of turning unknown guests from OTAs into loyal advocates who will recommend your hotel to their friends and family and likely book directly with you again in the future.
Loews deploys Cendyn/ONE’s integrated CRM & digital marketing platform
Cendyn/ONE is implementing a guest intelligence solution that collects data from multiple property systems to provide real-time personalized communication to guests and immediate insight to staff for all 23 Loews Hotels & Resorts, headquartered in New York City.
