While you can tackle some guest complaints on your own, you would still need to leverage the power of today’s smart hospitality technology solutions to make sure that your guests are happy with you throughout their stay. @Hotelogix
Three early warning signs your staff may need a training refresher
Every general manager should implement regular staff training sessions throughout his or her property, both to keep employees motivated, and to ensure that their skills are up-to-date. Skills that are not consistently practiced or used on the job will degrade over time, and desired behaviors will deteriorate unless they have become second-nature to the employee.
