What is the best way to regain customer loyalty after a service failure? Anticipating customers’ reactions to being let down and handling a botched service properly can help customers feel valued and could even enhance their loyalty.
Qantas launches “Points Plane”, bookable only with Qantas points
Qantas has announced the first of a series of dedicated Frequent Flyer redemption flights across its network with seats only available to members redeeming Qantas Points.
