A seamless guest journey from pre-stay to post-stay, previously only available in Native App, now accessible via Web App.
Generation Hashtag will be a key driver for niche tourism growth
New report shows Demand for niche tourism holidays and experiences is growing among people born between 1991 and 2005.
“Personalization” is about consistency and interaction
Delivering an “experience” and offering personalized service depends on the owners investment into staff, not better computer program.
Luxperience Social Events Reimagined For 2018
One of the highlights of Luxperience has always been the vibrant social and networking events.
Tour operators: It’s time to manage guest feedback online
As a tour operator, you sell ‘once in a lifetime’ experiences to travellers, most of whom are often new guests.
Four ways to create unique hotel experiences
For nearly two centuries, five-star hotels have been providing exceptional services, anticipating needs and customizing attendances to pamper guests and distinguish from competition. In todayÕs age of experience, more companies seek to adopt this model and create memorable brand experiences for their customers.
Fifty is the new thirty in the hotel industry
Many of my compatriots in the hotel industry are getting, letÕs say, rather long in the tooth.
Can hotels resist the invasion of the ‘room-raiders’?
The hotel industry allowed unregulated short-term accommodation operators to grab a slice of the market, and while there is reason to be concerned, the hotel industry already has the potential to fight-back.
