How can you improve the guest experience when their expectations are constantly changing?
Customer expectations for hospitality in 2018
The 21st-century customer has high expectations for not only the product or service they’re buying, but most importantly for the experience they have while purchasing it.
5 ways technology is changing consumer expectations in hospitality
Here are some of the key ways technology is altering the way hotel guests think and what hoteliers can do not only meet these expectations, but outpace their competitors.