empathy Archives - Insights
Insights

Resilient Leadership: 6 traits of all successful leaders

Business requires resilient leaders to weather inevitable storms; they will also need a generous helping of human creativity and innovation. Sustainably breathing life back into the economy will call for imaginative solutions driven by resilient leaders. So go forth and get comfortable being uncomfortable. 

Resilient Leadership
Insights

How to correctly respond when a guest says “Thank You”

Responding to a customer’s “Thank you” with a casual, downplayed “No problem” or “Not a problem” misses the opportunity to acknowledge your skillfulness and selfless generosity–as part of a job well done–and to dignify the exchange with an elegant “You’re so welcome”. 

Thank you response
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