Whether you’re the life-of-the-party type, a bit reserved, or somewhere in between, these tips are your handy guide to building meaningful connections.
Resilient Leadership: 6 traits of all successful leaders
Business requires resilient leaders to weather inevitable storms; they will also need a generous helping of human creativity and innovation. Sustainably breathing life back into the economy will call for imaginative solutions driven by resilient leaders. So go forth and get comfortable being uncomfortable.
Empathy, let’s stop talking about it….
Empathy is a skill that we should all embrace and nurture amongst our teams and build into our corporate and personal values.
Four Seasons’ EI advantage
How Four Seasons Drives Innovation and Business Success through the Power of Emotional Intelligence
How to correctly respond when a guest says “Thank You”
Responding to a customer’s “Thank you” with a casual, downplayed “No problem” or “Not a problem” misses the opportunity to acknowledge your skillfulness and selfless generosity–as part of a job well done–and to dignify the exchange with an elegant “You’re so welcome”.
Empathy-Based Customer Service: Putting Yourself In Their Shoes
The skill set you need to make empathy-based customer service your default mode.
The power of empathy in business: Why should you care?
As hotels have franchised their brands, sadly so have experiences become scripted. Unfortunately, it is virtually impossible to follow a script and be truly empathetic to the customer.
Why we should be asking “How do I feel?”
In a team where there is an underlying sense of empathy and self-awareness, the guest experience is going to improve.
The importance of empathy in customer service
The best way of influencing a customer or a colleague, is through not influencing them at all.
