Covid-19 provided hospitality employees with a new lens. They became creative. They became entrepreneurs. They sought out opportunities in different industries. Can emotionally intelligent leaders bring them back?
Four Seasons’ EI advantage
How Four Seasons Drives Innovation and Business Success through the Power of Emotional Intelligence
Move Over AI: Emotional Intelligence Is still # 1 in the Hotel Industry
One of the most important qualities of a good hospitality employee is emotional intelligence. In a job where you have…
How tranformational leaders can become emotionally intelligent, driving organizations to growth and success
Leaders need a high emotional intelligence quotient (EQ) to be successful, and the good news is that EI can be developed with training. Is it possible to increase EQ?
How revenue managers can use AI to drive efficiency and direct bookings
Revenue management as we know it is quite fractured, but this is about to change. Hotels are increasingly applying revenue management to all revenue streams, so that they can optimise every touch point they have with guests and drive profit. But where does this leave the revenue manager?
Why we should be asking “How do I feel?”
In a team where there is an underlying sense of empathy and self-awareness, the guest experience is going to improve.
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