Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.
Inspirational leaders: who they are and how can you become one?
Great leaders are all around us. They instill trust, motivate others, display honesty and integrity, get results, build relationships, and care about those around them personally and professionally.
Is emotionally intelligent leadership a solution to your labor challenges?
Covid-19 provided hospitality employees with a new lens. They became creative. They became entrepreneurs. They sought out opportunities in different industries. Can emotionally intelligent leaders bring them back?
Four Seasons’ EI advantage
How Four Seasons Drives Innovation and Business Success through the Power of Emotional Intelligence
Move Over AI: Emotional Intelligence Is still # 1 in the Hotel Industry
One of the most important qualities of a good hospitality employee is emotional intelligence. In a job where you have…
How tranformational leaders can become emotionally intelligent, driving organizations to growth and success
Leaders need a high emotional intelligence quotient (EQ) to be successful, and the good news is that EI can be developed with training. Is it possible to increase EQ?
How revenue managers can use AI to drive efficiency and direct bookings
Revenue management as we know it is quite fractured, but this is about to change. Hotels are increasingly applying revenue management to all revenue streams, so that they can optimise every touch point they have with guests and drive profit. But where does this leave the revenue manager?
Why we should be asking “How do I feel?”
In a team where there is an underlying sense of empathy and self-awareness, the guest experience is going to improve.
