Often there is a glaze of cosmetic customer-focus towards guests, but many hotels are not really examining the question properly.
The Loft: Accor’s new mobile hotel prototype
Accor’s Innovation Lab teams reveal their latest creation: The Loft, a nomadic accommodation concept, building on the success of the existing Flying Nest proposition!
Consumer mega-trends impacting hospitality in 2016: Report
Report analyzes changing consumer behavior and emerging trends to identify what consumers will want next.
